Frequently Asked Questions
Let’s Connect!
Do we take commissions?
Yes, at SECRET DOOR STUDIO, we take pride in our ability to work closely with our clients to bring your unique visions to life. With a few 2024 available spots left, we are more than happy to accommodate commissions and custom orders at this time. Throughout the years, we have successfully completed numerous projects, ranging from murals to festival posters, album covers, and a plethora of other custom paintings. Our passion lies in immortalizing your ideas through the transformative power of paint. So, if you have something you'd like to see immortalized on canvas, don't hesitate to reach out to us. We can't wait to collaborate with you!
Do we do live painting for festivals and events?
Absolutely! We specialize in providing captivating live painting experiences that add an artistic touch to your special occasion. Whether it's a festival, corporate event, or private gathering, we are ready to bring your vision to life on canvas. We understand the importance of creating a unique and immersive atmosphere, and our live painting services are designed to do just that. With our passion for art, we guarantee a truly unforgettable experience for you and your guests. To book a live painter for your upcoming event, simply reach out to us through our conveniently accessible contact page. Let us transform your event into a masterpiece!
Where can we find our work in Alaska?
We are currently thrilled to have our artwork showcased in three incredible galleries across the state. In Anchorage, you can admire our pieces at Stephan Fine Arts, conveniently nestled downtown in the Captain Cook. For those who prefer bustling midtown, charming Dos Manos Gallery is the place to be. But that's not all! Venture a little farther to Talkeetna, and you'll discover our creations adorning the walls of the enchanting Dancing Leaf Gallery. We are constantly expanding our presence in Alaska, so keep your eyes peeled for our next exhibition!
We are committed to 100% customer satisfaction.
Our small team in Anchorage, Alaska works hard every day to package and ship your orders quickly and carefully. We are dedicated and committed, working seven days a week!
Contact
What’s the best way to get in touch with us? If you have any inquiries or need assistance, feel free to reach out by sending an email to secretdoorak@gmail.com. Our dedicated team is committed to providing prompt responses and will endeavor to get back to you within a span of 1-2 business days. Rest assured, your queries will be addressed with utmost attention and care. Don't hesitate to contact us; we're here to help!
Shipping Policy
Shipping Timeframe at Secret Door Studio
Thank you for choosing Secret Door Studio for your art needs. We appreciate your support! When it comes to getting your orders delivered, we aim for transparency and efficiency.
Once your shipment is handed over to the carrier, it's important to remember that any delays are beyond our control. However, we assure you that we strive to make the journey as smooth as possible.
To maintain the highest quality standards, we handle all of our printing in-house. This ensures exceptional results that meet your expectations. Let us give you an overview of our shipping timelines for different products:
Paper Prints: The production and delivery of our paper prints generally take about 10 days. We carefully review each print to guarantee its excellence before shipping it out to you.
Canvas Prints: If you've ordered our canvas prints, please allow 1-2 weeks for production and delivery. We take the necessary time to create stunning canvas pieces that will enhance your space.
Wholesale Orders: For wholesale orders, we understand the importance of timely delivery. These orders usually take around 3-4 weeks to be fulfilled. Rest assured, we put in every effort to expedite the process without compromising on quality.
If you find yourself in need of a quicker turnaround, feel free to reach out to us via email. We understand that some circumstances require urgent attention, and we'll do our best to accommodate your request.
We make sure that your order is packaged securely to prevent any damage during transit. As soon as your package is shipped, we will email you a tracking number for your order.
At Secret Door Studio, we take great pride in ensuring customer satisfaction. If you have any more questions or require further assistance, don't hesitate to reach out. We are here to help and make your experience with us as seamless as possible.
Can I make changes to my order?
You are welcome to contact secretdoorak@gmail.com to make changes to your order after placing it. Please note that updates to an order can only be administered before a shipping confirmation is sent. Shipping address can only be changed if your order has not yet shipped. To order, provide accurate: 1. Full Name, 2. Shipping Address, and 3. Valid Payment Method. Review details carefully before submitting. Contact secretdoorak@gmail.com to make changes to your order. Thank you for your cooperation.
For packages lost in transit, all claims must be submitted no later than 2 weeks after estimated delivery date. Feel free to email us with any questions or concerns!
Secret Door does not offer expedited shipping at checkout. If you are interested in shipping via expedited services (USPS), please contact secretdoorak@gmail.com
Return/Exchange Policy
We are unable to accept returns, exchanges, or cancellations once a purchase has been made. We acknowledge that choosing the right item can sometimes be challenging, but we kindly request that our customers make their selections wisely. We appreciate your understanding on this matter and encourage you to reach out with any questions you may have.
Defects in Materials or Manufacturing
In the unlikely event that the purchased item exhibits a defect in materials or manufacturing, we are more than willing to address the issue. To qualify for a return, the defect must be reported to our customer service within 7 days of delivery.
We understand that unforeseen circumstances can arise, and we want to rectify any concerns promptly. When contacting customer service regarding a defect, please provide us with a detailed description of the issue and any relevant information that would help us understand the problem better.
Claims of Damages
We take utmost care in packaging and handling your orders, but unfortunate accidents can occur during transit. If you receive a damaged item, please notify our customer service team as soon as possible. To expedite the process, we kindly request that you submit clear images of the damage. Including photographs will assist us in assessing the extent of the damage and determining the most appropriate course of action.
Our Commitment
SECRET DOOR STUDIO is committed to delivering high-quality products to our esteemed customers. While we are unable to accommodate all return requests due to the nature of our business, we strive to fulfill all obligations in cases of defective items or damages during transit. We appreciate your cooperation and understanding regarding our policies.
Should you have any further inquiries or require assistance, please don't hesitate to reach out to our customer service team. We take pride in providing exceptional support to ensure your purchasing experience with us is delightful.
Can I exchange clothing for different size?
Yes, however, Secret Door may be unable to provide free shipping labels for exchanges on clothing orders. Reach out to us at secretdoorak@gmail.com if you have any sizing issues or would like a size guide.
We are here to help if you have any problems with your order. We will do everything we can to keep our customers satisfied!
If your clothing item was purchased through a gallery or shop, please work with them directly to process your size exchange.
Can I return/exchange an item purchased from one of the Secret Door’s stockists?
If your item was purchased through one of our stockists, please work with them directly to process your return or exchange.
Terms Of Service
No Secret Door images shall be copied, reproduced, modified, republished, reprinted, or distributed in anyway without prior written permission of Secret Door.
Colors may vary slightly in person from your computer or mobile screen. We are not responsible for this common color variation issue. No guarantee is made that any image as seen online will necessarily match exactly the color on the final product. This is due to the variation of screen’s color display. Feel free to contact us for places to see our work in person!
Where can I share feedback?
We truly value your feedback! You can contact secretdoorak@gmail.com with any suggestions, comments or ideas for improvements.